Frequently Asked Questions

In what languages can the tours be taken?
Our tours are led in English, Spanish and German. Private tours can be led in French. All our guides are native or fluent speakers.
Do I have to bring the voucher to the meeting point?
Yes, you can have it in electronic or print form.
Are the tours wheelchair accessible?
Unfortunately our routes are not suitable for wheelchairs. However, our routes may be adapted to a guest on wheelchair in a private tour. For private tour information or bookings please send us an e-mail to:
What's your cancellation policy?
We offer a full refund if the tour is cancelled 72 hours before the tour starts. Cancellation after this time, late arrivals or no-shows to a booked tour won't be refunded.
Do the tours run with bad weather?
All tours run rain or shine. Please check the weather forecast and dress accordingly.
Where's the meeting/starting point of my tour?
Every tour has a different starting point. It is detailed in the description and the voucher of your tour.
Is last minute booking possible?
We highly recommend booking your tour at least 24 hours prior the tour starting time. For last minute bookings, the tour will have to be confirmed by our office.
Can I take several tours a in day?
Yes! Our Heroes of Paris starts in the morning, Magical Montmartre starts in the late afternoon and the Paris Bar-Surfing at night. So there is enough time for 2 or even all 3 tours in one day!